Cancellation and Refund Policy
Any Capitalized terms used but not defined here in shall have the meaning assigned to them
under the Terms of Use which govern your use of our website iMa- idli in kilo. The Website referred to as the “Platform”.
Customer Cancellation
- As a general rule buyer shall not be entitled to cancel order once placed. Buyer may choose to cancel order only within one-minute of the order being placed. However, subject to buyer’s previous cancellation history, iMa-idli in kilo reserves the right to deny any refund to buyer pursuant to a cancellation initiated by buyer even if the same is within one-minute followed by suspension of account, as may be necessary in the sole discretion of iMa- idli in kilo.
- If buyer cancels his/her order after one minute of placing it, iMa- idli in kilo shall have a right to collect a penalty of 100% of the order amount for breach of contract terms as a compensation for the damages suffered by of iMa- idli in kilo with a right to either not to refund the order value in case buyer’s order is prepaid or recover from the buyer’s subsequent order in case his/her order is postpaid, to compensate the Merchants and PDPs.
Non-Customer Cancellation
iMa – idli in kilo reserves the right to collect a penalty for the Orders constrained to be cancelled by iMa – idli in kilo for reasons not attributable to iMa – idli in kilo, including but not limited to:- In the event if the address provided by Buyer is either wrong or falls outside the delivery zone.
- Failure to contact Buyer by phone or email at the time of delivering the order booking.
- Failure to deliver Buyer Order due to lack of information, direction or authorization from Buyer at the time of delivery.
- Unavailability of all the items ordered by Buyer at the time of booking the Order.
- Unavailability of all the items ordered by Buyer at the time of booking the Order. However, in the unlikely event of an item in an order being unavailable, iMa – idli in kilo will contact the Buyer on the phone number provided to us at the time of placing the Order and inform Buyer of such unavailability. In such an event Buyer will be entitled to cancel the entire Order and shall be entitled to a refund to an amount up to 100% of the Order value.
Refunds:
Buyer may be entitled to a refund for prepaid orders. iMa –idli in kilo retains the right to retain the penalty payable by the Buyer in Section I (2) from the amount refundable to him/her. The Buyer shall also be entitled to a refund of proportionate value in the event packaging of an item in an order or the complete order, is either tampered or damaged and the Buyer refuses to accept at the time of delivery for the said reason. Our decision on refunds shall be final and binding. In case of payment at the time of delivery, Buyer will not be required to pay for:- Orders where packaging is either tampered or damaged at the time of delivery.
- Wrong Order being delivered.
- Items missing from Buyer’s Order at the time of delivery.
- Provided the same is communicated to iMa – idli in kilo customer care through the Platform before the Order is marked delivered.
Genie’s cancellation policy:
- Cancellation of a Pick-up and Drop order after the delivery partner has reached the location but has not picked up the items may invite a cancellation fee in the range of Rs. 30 to Rs. 50.
- Cancellation of a Pick-up and Drop order after the delivery executive has picked up the delivery items will result in a cancellation fee being charged equivalent to the entire service fee.